Frequently Asked Questions
These are some of the questions we get asked the most.
Why have a ‘Children and Young People’s Additional Needs Register’?
All local authorities in England have a duty to keep a ‘Children’s Disability Register’. We renamed ours to be more inclusive. The register is a list of children and young people in East Sussex who have additional needs.
What is it used for?
The information from i-go helps our teams build a clearer picture about the need for certain services. We use this information to provide better, targeted services for families. Being part of i-go is an easy way to get involved with feedback. Being on the register makes it easier to get involved with feedback. So, you can help us to help your family in a more impactful way.
What is on the i-go card that you offer?
It’s a FREE leisure discount card giving you offers. Such as free taster sessions, discounts and free entry for carers. There are lots of different types of offers for you to enjoy. Such as Days Out, Sports, Museums, Entertainment, Shopping, eating out and more.
Do I have to register?
No, registration is voluntary. We encourage registration because this helps give a true picture of young people with special needs in East Sussex.
Who manages the register?
The i-go team manages the register. The i-go team is part of the Joint Commissioning Team within ESCC.
What happens to my information?
Your personal details are held securely by i-go. This is under strict Data Protection laws and are not shared. Here's our Privacy Notice (Link opens in new browser window)
Can I remove myself from the i-go register?
If, you wish to be removed from the register, please contact us. Your information will be removed from the register on reaching age 26.
If I opt out of the register, can I keep my i-go card?
Sadly not. You have to be on the register to enjoy the benefits of i-go.
Will I need to renew my i-go Leisure card?
Yes, we will send out reminders before you turn 4, 11 and 16 years of age. We do this because your circumstances may change.
What do I do if I lose my i-go card?
If you lose your i-go card and need a replacement, please reapply for a new card on our website.
Can I apply if I live in Brighton and Hove?
Unfortunately no, Brighton and Hove is located in the geographical county of East Sussex but they have their own independent governance.
However, Brighton and Hove manage their own disability register and their own card, here is the link: Compass Card – leisure card for 0-25s with SEND | Compass Card