Using this website

This accessibility statement applies to the content published on 
East Sussex County Council runs this website.
We want as many people as possible to be able to use this website. For example, that means you should be able to: 

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to it using a screen reader (NVDA is a free non-visual desktop access tool. Narrator is the screen reader software built into the Windows 10 operating system).

You can use the Accessibility toolbar on this site to: 

  • change the colour / contrast levels
  • change the font size

We’ve also made the website text as simple as possible to understand.
AbilityNet (Link opens in new browser window) has advice on making your device easier to use if you have a disability.

How to enlarge text on your screen

  • Click on A A A (top of every i-go page).
  • If you have a mouse with a scrolling wheel
    • hold down the Ctrl key while rotating the mouse wheel towards you
    • to reduce text size, hold down Ctrl and spin the wheel towards you.
  • In your browser, change your zoom or magnify settings temporarily
  • Use your keyboard to
    • zoom in, press Ctrl and +
    • zoom out, press Ctrl and –
  • For a more permanent solution, you can change the settings on your computer or laptop. Go to the Settings /Control Panel on your computer / laptop to make the changes.

Accessibility statement

Technical information about this site’s accessibility

East Sussex County Council are committed to making the East Sussex i-go accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard.

Non-accessible content

The content listed below is non-accessible for the following reasons:


Images have text descriptions known as their 'alt' tag. These text descriptions explain what you should see if the image doesn't appear on the screen. Ideally the descriptions should be short and avoid abbreviations and confusing language.

Images can’t be added without alt text. We review the alt text added to existing images annually to ensure they are suitable. Some images may contain text, and people with dyslexia may not be able to read the information. (WCAG success criterion 1.4.5 (Images of Text)).
This will be reviewed again July 2024.


Some documents in PDF (Portable Document Format) and Word format may not be accessible. For example, they may not be structured, so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion  4.1.2.
The PDFs and Word documents were reviewed in January 2023. Where necessary, they were fixed to ensure they were accessible. Any new PDFs or Word documents we publish should meet accessibility standards.
This will be reviewed again in January 2024.


All hyperlinks will open in the same window unless otherwise stated. Most links on the website are shown by underlined text. All hyperlinks were reviewed and this exercise was completed by end of 2020.

Some of our links may contain images and the link text may match the image alt text. This does not comply with WCAG 2.0 A H2. All links on images were reviewed to ensure the alt text did not match the link text. This review was completed by the end of 2022.
This will be reviewed again in 2023.


The tables on the website were reviewed to ensure they are accessible. This review was completed in 2022. 
This will be reviewed again in 2023.

Plain English

We aim to make this website easy to understand by using plain English. If you have difficulty understanding any of the content, please contact us.

Disproportionate burden

We are not claiming disproportionate burden on this website.

Content that's not within the scope of the accessibility regulations


Some web pages may have an online map. Online maps and mapping services are exempt from the regulations. If essential information is provided in an accessible digital manner for maps intended for navigational use.

Preparation of this accessibility statement

This statement was prepared in July 2023, and it was last reviewed in January 2023. The statement will be reviewed annually or if changes to legislation are made, to ensure it reflects the current accessibility of the website.
The i-go website is tested biweekly. The test is carried out internally and it is tested for compliance with the WCAG Level A and Level AA. We use a testing software called Silktide. 

Feedback and contact information

We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, you can contact us using our contact form. 
In your message, include:

  • the web address (URL) of the pages you need help with
  • the format you need - for example large print

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications)(No. 2) Accessibility Regulations 2018. If you contact us and are not happy with how we respond to your complaint, please contact the Equality Advisory and Support Service.