Frequently Asked Questions

These are some of the questions we get asked the most.

Why have a Children and Young People’s Additional Needs Register
All local authorities in England have a duty to keep a ‘Children’s Disability Register’. We renamed ours to be more inclusive. The register is a voluntary list of children and young people in East Sussex who have additional needs.

What is it used for?
The information from i-go helps our teams build a clearer picture about the need for certain services. We use this information to provide better and more targeted services for families. Being on the i-go register is also an easy way to get involved with feedback and evaluations if you want to. Being on the i-go register also makes it easier to get involved with feedback and evaluations, so you can help us to help your family in a more impactful way.

What is the i-go card that you offer?
It’s a FREE leisure discount card giving you offers ranging from free taster sessions, discounts and free entry for carers. There are lots of different types of offers for you to enjoy including Days Out, Sports, Museums, Entertainment, Shopping, eating out and more.

Do I have to register?
No, registration is voluntary. We encourage registration because this helps give a true picture of children and young people with special needs in East Sussex.

Who manages the register?
The register is managed by the i-go team who are part of Children’s Services in East Sussex County Council Joint Commissioning Team.

What happens to my information?
Your personal details are held securely by i-go under strict Data Protection laws and are not shared. Here's our Privacy Notice (opens website in a new tab)

Can I remove myself from the i-go register?
If, for any reason you wish to be removed from the register, just contact us and let us know. Your information will automatically be removed from the register on reaching age 26.

If I opt out of the register, can I keep my i-go card?
Unfortunately not, the register is voluntary but you need to be on it to enjoy the benefits of the i-go card scheme.

Will I need to renew my i-go Leisure card?
Yes, we will send out reminders before you turn 4, 11 and 16 years of age, this is because your circumstances may change.